Warranties and Guarantees

For peace of mind with your new motorhome

What's included in your warranty

 

Smart Motorhome and Caravan Sales Ltd are New Zealand’s biggest importer of European motorhomes, and are the exclusive distributor in New Zealand for Bürstner, Carado and HYMER brands, which have a reputation for being world leaders in recreational vehicles (RV).

When you (the Purchaser) purchase your new or used motorhome from us, we supply you with a “Rest Easy” warranty so that you can purchase with confidence and enjoy a worry-free ownership experience with us.

Our “Rest Easy” warranty applies to all our new or used RVs and covers mechanical issues as well as the fit-out of your RV.

You should always contact us in the first instance when a warranty issue arises.

Our liability in respect of any breach of an applicable warranty in this Appendix will not exceed the Purchase Price paid under this Agreement.

 


The following warranties are available in respect of new RVs:

1.1.1. Fiat: 2 year warranty on RV chassis (subject to servicing at 12 months or 48,000kms by an approved Fiat agent).

1.1.2. Mercedes:  2 year warranty or 200,000kms on RV chassis (subject to servicing at 12 months or 48,000kms by an approved Mercedes agent).

1.1.3. Burstner, Carado or HYMER: 2 year warranty on motorhome fit-out.

1.1.4. Water Tightness:

  • 2019 models Carado and HYMER: 5 year warranty on water tightness. Burstner 10 year warranty on water tightness (subject to annual water tightness test by approved agents).
  • 2020 model Carado: 7 year warranty on water tightness, HYMER 5 year warranty on water tightness, Burstner 10 year warranty on water tightness (subject to annual water tightness test by approved agents).

1.1.5. Burstner and Carado: 6 month warranty on house batteries.

 

The following warranties are provided in respect of used RVs:


21.1 A 3 month warranty on RV chassis and motorhome fit-out.

21.2 The remaining balance on Burstner, Carado or HYMER 5 year warranty on water tightness (subject to annual water tightness tests by us or one of our approved agents).

 

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