For peace of mind with your new motorhome
SmartRV is New Zealand’s biggest importer of European motorhomes. We are the exclusive distributor in New Zealand of the Bürstner, Carado and HYMER brands. Each of these brands have a reputation for being a world leader in the recreational vehicle industry.
When you purchase your new or used motorhome from us, you get our Rest Easy warranty so that you can purchase with confidence and enjoy a worry-free ownership experience.
Our Rest Easy warranty applies to all our new or used motorhomes and campervans. It covers any mechanical issues as well as issues with the fit-out of your motorhome or campervan.
2 year warranty on chassis*
*subject to servicing at 12 months to manufacturer's specifications by an approved Fiat agent
2 year or 200,000kms warranty on chassis*
*subject to servicing at 12 months to manufacturer's specifications by an approved Mercedes agent
Motorhome fit-out: 2 years
Water tightness: 10 years* (from Model Year 2019 onwards)
House batteries: 6 months
*water tightness warranty subject to annual water tightness test by an approved agent
Motorhome fit-out: 2 years
Water tightness: 5 years* (for Model Year 2019) and 7 years* (from Model Year 2020 onwards)
House batteries: 6 months
*water tightness warranty subject to annual water tightness test by an approved agent
Motorhome fit-out: 2 years
Water tightness: 5 years*
*water tightness warranty subject to annual water tightness test by an approved agent
Chassis and motorhome fit-out: 3 months
Water tightness: The balance of the manufacturer's warranty*
*water tightness warranty subject to annual water tightness test by an approved agent
The warranty does not cover the following:
SmartRV operates a 7-day money-back “Peace of Mind” guarantee. To receive a refund:
Important to note:
This policy is applicable to parts purchases only.
We will meet our obligations under the Consumer Guarantees Act 1993. Where the products are faulty or damaged due to manufacturing faults* we will either: (a) replace the product; or (b) repair the product; or (c) give you a full refund.
*Manufacturing faults do not include normal wear and tear and damage caused by accidental or non-accidental damage.
In the unlikely event that a motorhome you have purchased from SmartRV experiences faults, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).
The New Zealand Consumer Guarantees Act 1993 is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.
Under this Act, motorhomes sold by us must be:
If you are purchasing a motorhome for the purpose of business, then the provisions of the Consumer Guarantees Act 1993 (to the extent permissible by law) shall not apply as defined in sections 2 and 43 of the Act. Any warranty is restricted to that warranty provided by SmartRV and the manufacturer of the vehicle.
For any further information or advice visit: www.consumerprotection.govt.nz
We will always aim to resolve disputes directly with you (the owner), however if you are unable to obtain a response to your satisfaction we ask that you notify SmartRV directly before any further action is taken.
The Motor Vehicle Sales Act 2003 provides that the Motor Vehicle Disputes Tribunal can hear and determine applications or claims made against a motor vehicle trader under subpart 3 of Part 2 or Part 3 of the Contract and Commercial Law Act 2017, the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. The Tribunal can hear claims of up to $100,000.
SmartRV is New Zealand’s biggest importer of European motorhomes. We are the exclusive distributor in New Zealand of the Bürstner, Carado and HYMER brands. Each of these brands have a reputation for being a world leader in the recreational vehicle industry.
When you purchase your new or used motorhome from us, you get our Rest Easy warranty so that you can purchase with confidence and enjoy a worry-free ownership experience.
Our Rest Easy warranty applies to all our new or used motorhomes and campervans. It covers any mechanical issues as well as issues with the fit-out of your motorhome or campervan.
2 year warranty on chassis*
*subject to servicing at 12 months to manufacturer's specifications by an approved Fiat agent
2 year or 200,000kms warranty on chassis*
*subject to servicing at 12 months to manufacturer's specifications by an approved Mercedes agent
Motorhome fit-out: 2 years
Water tightness: 10 years* (from Model Year 2019 onwards)
House batteries: 6 months
*water tightness warranty subject to annual water tightness test by an approved agent
Motorhome fit-out: 2 years
Water tightness: 5 years* (for Model Year 2019) and 7 years* (from Model Year 2020 onwards)
House batteries: 6 months
*water tightness warranty subject to annual water tightness test by an approved agent
Motorhome fit-out: 2 years
Water tightness: 5 years*
*water tightness warranty subject to annual water tightness test by an approved agent
Chassis and motorhome fit-out: 3 months
Water tightness: The balance of the manufacturer's warranty*
*water tightness warranty subject to annual water tightness test by an approved agent
The warranty does not cover the following:
SmartRV operates a 7-day money-back “Peace of Mind” guarantee. To receive a refund:
Important to note:
This policy is applicable to parts purchases only.
We will meet our obligations under the Consumer Guarantees Act 1993. Where the products are faulty or damaged due to manufacturing faults* we will either: (a) replace the product; or (b) repair the product; or (c) give you a full refund.
*Manufacturing faults do not include normal wear and tear and damage caused by accidental or non-accidental damage.
In the unlikely event that a motorhome you have purchased from SmartRV experiences faults, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).
The New Zealand Consumer Guarantees Act 1993 is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.
Under this Act, motorhomes sold by us must be:
If you are purchasing a motorhome for the purpose of business, then the provisions of the Consumer Guarantees Act 1993 (to the extent permissible by law) shall not apply as defined in sections 2 and 43 of the Act. Any warranty is restricted to that warranty provided by SmartRV and the manufacturer of the vehicle.
For any further information or advice visit: www.consumerprotection.govt.nz
We will always aim to resolve disputes directly with you (the owner), however if you are unable to obtain a response to your satisfaction we ask that you notify SmartRV directly before any further action is taken.
The Motor Vehicle Sales Act 2003 provides that the Motor Vehicle Disputes Tribunal can hear and determine applications or claims made against a motor vehicle trader under subpart 3 of Part 2 or Part 3 of the Contract and Commercial Law Act 2017, the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. The Tribunal can hear claims of up to $100,000.
We would love to help you find your dream motorhome or offer support if you already own one.