Warranties and Guarantees

What's included in our SmartRV warranty

SmartRV is New Zealand’s biggest importer of European motorhomes. We are the exclusive distributor in New Zealand of the Bürstner, Carado and HYMER brands. Each of these brands have a reputation for being a world leader in the recreational vehicle industry.

When you purchase your new or used motorhome from us, you get our Rest Easy warranty so that you can purchase with confidence and enjoy a worry-free ownership experience.

Our Rest Easy warranty applies to all our new or used motorhomes and campervans. It covers any mechanical issues as well as issues with the fit-out of your motorhome or campervan.

New Motorhomes and Campervans

Fiat Warranty

2 year warranty on chassis*

_{*subject to servicing at 12 months to manufacturer's specifications by an approved Fiat agent}

Mercedes Warranty

2 year or 200,000kms warranty on chassis*

_{*subject to servicing at 12 months to manufacturer's specifications by an approved Mercedes agent}

Bürstner Warranty

Motorhome fit-out: 2 years 

Water tightness: 10 years* (from Model Year 2019 onwards)

House batteries: 6 months 

_{*water tightness warranty subject to annual water tightness test by an approved agent}

Carado Warranty

Motorhome fit-out: 2 years 

Water tightness: 5 years* (for Model Year 2019) and 7 years* (from Model Year 2020 onwards)

House batteries: 6 months 

_{*water tightness warranty subject to annual water tightness test by an approved agent}

HYMER Warranty

Motorhome fit-out: 2 years 

Water tightness: 5 years* 

_{*water tightness warranty subject to annual water tightness test by an approved agent}

Used Motorhomes and Campervans

Chassis and motorhome fit-out: 3 months

Water tightness: The balance of the manufacturer's warranty*

_{*water tightness warranty subject to annual water tightness test by an approved agent}

What's not included in your warranty (exclusions)

The warranty does not cover the following:

• Normal regular service components, including but not limited to friction items such as brake shoes, pads and clutch discs.
• Any Vehicle failure whilst the Vehicle is being used as a sublet or commercially (i.e. as a taxi, courier vehicle, shuttle, or any vehicle used for hire or reward.)
• Any aftermarket enhancements, electrical or mechanical parts installed after the date of this Agreement, unless those items were installed by us, and any failure arising from these items.
• Failure to adequately care for and maintain the Vehicle as described in the relevant manufacturer’s owner’s manual.
• Repairs to or replacement of components required as a result of the use of the Vehicle for anything other than recreational purposes.
• Repairs to or replacement of components required as a result of the use of incorrect fuel, fluids, or fuel or fluid into water systems.
• Repairs to or replacement of components required as a result of the vehicle being involved in an accident.
• Repairs to or replacement of components required as a result of wilful damage, neglect or abuse of the Vehicle.
• Repairs to or replacement of components required as a result of failure to take reasonable care of the Vehicle including following a failure of the Vehicle.
• Repairs to or replacement of components caused by faulty workmanship through insurance repair or repair completed by anyone other than us.
• Repairs to or replacement of components required as a result of external forces including, without limitation, contamination, water damage, fire, natural disaster, atmospheric conditions, rodent damage, stone chipping, corrosion, rust or the perishing of any part of the Vehicle.
• Normal wear and tear, including interior surfaces, upholstery or paint.
• Damage or failures resulting from theft or fire.

Parts and Accessories Returns Guarantee

SmartRV operates a 7-day money-back “Peace of Mind” guarantee. To receive a refund:

1. You must provide proof of purchase.

1. You must return the part in its original unused condition. Products cannot be returned if they have been modified, damaged or altered in any way.
2. All purchases will be inspected before any refund is processed.

Important to note:

1. We will not refund or exchange items that have been specifically custom made for you.
2. We will not refund or exchange items that have been specially ordered for you.

This policy is applicable to parts purchases only. 

We will meet our obligations under the Consumer Guarantees Act 1993. Where the products are faulty or damaged due to manufacturing faults* we will either: (a) replace the product; or (b) repair the product; or (c) give you a full refund.  

*Manufacturing faults do not include normal wear and tear and damage caused by accidental or non-accidental damage.

CONSUMER GUARANTEES ACT 1993

In the unlikely event that a motorhome you have purchased from SmartRV experiences faults, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).

The New Zealand Consumer Guarantees Act 1993 is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.

Under this Act, motorhomes sold by us must be:

• Delivered by an agreed timeframe, or within a “reasonable” timeframe
• Of acceptable quality
• Fit for the purpose they have been purchased for
• Match the description given by SmartRV
• Match the demonstration or sample model 
• The Consumer guarantees are in addition to any other warranty offer(s) provided by SmartRV and the manufacturer
• The CGA does not apply where the product has been misused, broken or improperly operated.

Commercial or Business   

If you are purchasing a motorhome for the purpose of business, then the provisions of the Consumer Guarantees Act 1993 (to the extent permissible by law) shall not apply as defined in sections 2 and 43 of the Act. Any warranty is restricted to that warranty provided by SmartRV and the manufacturer of the vehicle.

Consumer Rights 

For any further information or advice visit: www.consumerprotection.govt.nz

Disputes

We will always aim to resolve disputes directly with you (the owner), however if you are unable to obtain a response to your satisfaction we ask that you notify SmartRV directly before any further action is taken.

The Motor Vehicle Sales Act 2003 provides that the Motor Vehicle Disputes Tribunal can hear and determine applications or claims made against a motor vehicle trader under subpart 3 of Part 2 or Part 3 of the Contract and Commercial Law Act 2017, the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. The Tribunal can hear claims of up to $100,000.